FAQ
Frequently asked questions
Who is Furdentify for?
Animal shelters and rescues, especially small and mid-size organizations that have outgrown spreadsheets but can't justify expensive enterprise software.
Is it available now?
Yes. We onboard shelters a few at a time so we can give each one hands-on setup help. Request access and we'll be in touch.
How much does it cost?
Plans are sized by animals in care and start at $12 a month for small rescues; see the pricing page for the full tiers. Early shelters lock in founding pricing.
Is there a free trial?
Your first 30 days on any plan are free. Billing starts when they end, so your first charge lands about a month after you sign up and covers the month ahead. Cancel any time during the free period and you owe nothing.
What does "animals in care" mean?
It's how we size your plan: the animals currently with you, not your lifetime intake. An animal stops counting toward your plan as soon as you mark it Adopted, Transferred, or otherwise closed out, so the same plan can handle hundreds of animals a year. It's really about how many you're looking after at one time, not how many pass through.
What happens if we go over our plan's animal limit?
Nothing breaks. Plan limits are soft caps: you can keep working and keep adding animals, because an animal in need should never wait on a billing conversation. If you're consistently over, we'll reach out about moving to a plan that fits. We won't cut off access to your records without talking to you first.
Do I need to install anything?
No. Furdentify runs in your web browser on any computer, tablet, or phone. There's nothing to download.
Do I need a computer, or can I use my phone?
You don't need a computer. Furdentify works on your phone or tablet, so you can pull up an animal, check a record, or look something up while you're out on the floor or doing kennel checks. For heavier work like entering a new intake or typing up medical notes, a computer with a real keyboard is easier. The short version: a phone is great for looking things up, a computer is better for putting things in.
Can volunteers use it without changing everything?
Yes. Furdentify has role-based access, so you can give volunteers read-only or limited accounts while staff and admins have full control.
Who can see our data?
Your shelter's data is yours. It's private to your organization and your team, and we act as a custodian of your records, not an owner. Even our own support staff can't look into your account on their own: a support session has to be granted by you, is limited to a set time window, can be revoked at any time, and shows personal contact details masked.
Can we get our data out?
Yes. Your records are exportable, so you're never locked in.
Does it handle our public adoptable-pets list?
Yes. You get a public page of your adoptable animals that stays in sync with your records automatically. Have a website? Embed the list by pasting in a single snippet (no coding, and it matches your colors). No website? Just share the public page as a link or a QR code.
Can we share our adoptable pets on Facebook, Instagram, and other social media?
Yes. Every pet has its own public page you can share to Facebook, Messenger, or a text message in one tap, and the link automatically shows the pet's photo, name, and details as a rich preview, so it stands out in the feed instead of looking like a bare link. Instagram doesn't allow link previews, so for Instagram we make it easy to download the pet's photo and copy a ready-made caption right from the page. On a phone, you can share to whichever apps your team already uses.
Still have a question? Get in touch.